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James P.
Overhead Door Co. of Allentown is a family owned business and has been serving the Great Lehigh Valley since 1962. The main goals of our company are to serve each customer professionally and install the best product that we can possibly supply.
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Jaimee M.Nazareth, PA01Mar 12, 2023Overhead Door Company is unorganized, incompetent and dishonest. It took them nearly a year after they installed my 3 garage doors to add the hardware that they forgot, and then only because I called multiple times to remind them. The story from Andy the project manager changed more than once. He didn't know I called (I have a voicemail with him calling me back), he hadn't been paid (I have a voicemail with him saying they'd been paid), etc. Avoid this company.
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Janelle G.Northampton, PA5351Apr 6, 2022Bought garage doors through Costco in febuary 2021. Jaydor installed them. They did a great job! The installer was very thorough and explained everything. We had an issue about 6 months after they were installed. I called and set up a time for them to come and fix it. It was an easy fix and everything has been working fabulously since. Great product, great company!
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Cynthia H.Schnecksville, PA55Jul 12, 2020Very disappointed, lousy customer service. Had to wait five days for repair...door is now worse than before. Called for them to come back again....that was July 2. Ten days later....no response or call back to schedule another repair visit. I wouldn't recommend this company.
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James P.
Jul 13, 2020
Hi Cynthia. We apologize for your experience, as this is not a normal occurrence. Due to the 4th of July holiday and closed hours, we were incapable of scheduling a service. We also have no record of you calling back for additional service after your repair. We truly want to make you happy, and we appreciate all of our customers of the last 60 years. Please feel free to contact our office so we can assure you are satisfied.
- Jim Y.Kutztown, PA04Aug 4, 2019First to Review
After using this company for 20 years, they failed to call back numerous times after contacting them to replace a door opener. After waiting over a week for a scheduler to let us know when they would come out, we called to find out why we hadn't heard from anyone. They said they have no record that we had even called. They promised someone would call us back after lunch. No one ever did. The following day we called them again. Again they said someone would call us back. Nothing! Still to this day, no call back.
I will NEVER let them set foot on my property again.
We called Whitehall door and they came the next day exactly when they said they would arrive. They replaced our opener and did a beautiful job.Helpful 0Thanks 0Love this 0Oh no 0
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