Job Details

Manager of Inbound Customer OrdersJust Born Candy Company

Job Start Date:09/09/2015Type of Position:Sales & Marketing

Number of Openings:1

Job Location & Contact:

1300 Stefko Boulevard

Bethlehem, PA18017

(610) 867-7568

Job Description:

Key responsibilities: •Manage and is accountable for the Inbound Order Process to ensure fulfillment our Perfect Order promise, delivering what the customer wants, when they want it, at the price they expected. Analyze any service failures evident to new orders, communicating with Sales Team Managers as well as broker account representatives. •Work directly with the plant production schedulers making recommendations to mitigate any service issues to strategic customers. •Work directly with business teams making recommendations to insure customer orders meet team objectives and programs. •Work with the CS Representatives making recommendations and/or developing processes to insure all shipped orders have been invoiced timely. Responsible for the on-time shipping and cut order metric reporting. •Communicate and support the customer service representatives through execution of customer orders, insuring analysis decisions are carried out and service promises met. •Perform stock allocations strictly to the guidelines determined by our Vice President of Sales •Support the Customer Care Analyst. Perform back up duties when required, Assist in implementing any new EDI requirements with our customer/broker partners. •Responsible for assisting in developing a comprehensive Customer Service Program that promotes the top quality standards set forth in our Company philosophies

Experience Required:

Minimum qualifications: •Four year degree in business or related area required. •Minimum five years Customer Service experience. •Working knowledge of customer/consumer practices. •Knowledge of SAP preferred. •Proficiency in database, word processing, and spreadsheet software. Computer literacy a must including working knowledge of MS Office •Ability to manage multiple projects, initiative, motivation, written/oral communication, problem-solving, teamwork, and customer focus

How to Apply:

Please click the link below to apply: https://careers-justborn.icims.com/jobs/1022/manager-of-inbound-customer-orders/job

Application Deadline:

Jan 01, 1900

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Job Details